Hours of Operation
Monday-Friday, 8:00 a.m. to 4:00 p.m.
The Field Office of U.S. Citizenship and Immigration Services (USCIS) is located at the U.S. Consulate. United States Government offices close on most American and Mexican holidays.
Location:
United States Consulate
Paseo de la Victoria #3650
2nd Floor
Partido Senecu, Ciudad Juarez, Mexico
The USCIS office provides the following walk up services:
Phone numbers to make an appointment
New waiver applicants may file their I-601 by calling the following toll telephone numbers to obtain an appointment. There is no charge to make an appointment except what charges you may incur by calling the telephone numbers:
United States based toll telephone: 703-439-2310
Mexican based toll telephones:
Aguascalientes – 449-4628591, Ciudad Juarez – 656-2121016, Celaya – 461-1623595, Guadalajara – 33-46241978 or 33-46240367, Hermosillo – 662-4562526, Huejotzingo – 227-4624762, Irapuato – 462-3873637, Leon – 477-4933832, Mexico City – 55-11634677 or 55-47707716, Monterrey – 81-46242508 or 81-46244467, Nogales -631-4552516, Nuevo Laredo – 867-2333638 or 867-1332606, Puebla – 222-5763899, Queretaro – 442-3489542, Saltillo -844-2504138, San Luis Potosi – 444-2402448, San Martin – 248-4623439, Tijuana – 644-1406041, Toluca – 722-4622248
You can also make a online waiver appointment free of charge by going to http://mexico.usvisa-info.com/
You may also call these numbers or website should you have a question about your waiver appointment or need information about the visa or waiver process in Cd. Juarez.
Waivers
The applicant files the I-601 at the US Consulate and if the waiver is readily approvable, the immigrant visa applicant generally receives his or her immigrant visa within a few business days.
I-601 applicants whose waivers are referred and pending may request that their waivers be expedited based on the following criteria:
- The applicant has urgent, critical medical needs that cannot be addressed in the applicant’s country;
- Urgent circumstances related to the death or terminal illness of a family member;
- An applicant’s family member in the U.S. has a life-threatening medical condition and has immediate needs related to that condition for the applicant to assist the family member in the U.S.;
- The applicant or qualifying family member is a particularly vulnerable individual due to age or disability;
- The applicant is at risk of serious harm due to personal circumstances distinct from the general safety conditions of those living in the applicant’s country; or
- It would be in the national interest of the United States to have the applicant in the United States (for example the applicant’s presence in the United States is urgently required for work with a U.S. government entity).
In addition, requests to expedite because the qualifying family member is an active duty U.S. military service member or on active military duty generally will be considered favorably.
Requests for expedited processing must include sufficient evidence to support the claimed need for such processing or an explanation as to why such evidence is not available. For example, if the request is based on an urgent, life-threatening medical condition, the applicant should provide a medical report. If the request is based on urgent need by a U.S. government entity to have the applicant in the U.S., a letter from the entity supporting the expedite request should be provided.
Please note that if you do not receive a response to your request to expedite within 15 days from the date of notice of receipt of the request, their request to expedite may be presumed to be denied.
Please email the expedite request to cdj.uscis@dhs.gov or send via USPS to:
USCIS
PO Box 9896
El Paso, TX 79995
Verification of Departure from the U.S. This is only for those persons who have been ordered deported or removed from the U.S. or have been granted Voluntary Removal. This is now a function of the Immigration and Customs Enforcement (ICE) office in Cd. Juarez. The ICE office is located at:
United States Consulate
Paseo de la Victoria #3650
2nd Floor
Partido Senecu, Ciudad Juarez, Mexico
All other I-94 departure verifications must be addressed by Customs and Border Protection (CBP) located at border entries. Please visit CBP for more information.
General Immigration Information.
For updates on your waiver:
All pending Ciudad Juarez (CDJ) I-601 waiver inquiries should be made directly to the United States Citizenship and Immigration Services (USCIS) CDJ, who has sole authority to adjudicate waivers of inadmissibility. Processing time for waivers is approximately 8 months. For an update on the status of your I-601 waiver application, you may contact USCIS at cdj.uscis@dhs.gov. Please do not submit your inquiry until the 8-month processing time has elapsed.
How to contact us:
If the information you require is not available here, you may write to:
U.S. Citizenship & Immigration Services (USCIS)
P.O. Box 9896
El Paso, Texas 79995
Extreme Hardship Evidence
You may submit Extreme Hardship Evidence at the time the I-601 Waiver is submitted to a consulate employee. However, should the waiver be referred you may mail additional hardship evidence to:
Department of Homeland Security
U.S. Citizenship and Immigration Services
PO Box 9896
El Paso, Texas 79995
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